Return Policy

Flagstaff Equipment Company Return Policy

At Flagstaff Equipment Company, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your parts, we are here to help. Please review our return policy below for details.

1. Eligibility for Parts Returns
   
   • Items must be returned within 30 days from the date of purchase.
   • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
   • Custom or special-order items are not eligible for return unless they are defective or damaged.
2. Non-Returnable Items
   
   • Used equipment or parts.
   • Items purchased on clearance or final sale.
   • Gift cards.
3. Return Process
   
   • Step 1: Contact us at 928-774-1969 to initiate the return. Please provide your order number and the reason for the return.
   • Step 2: We will provide you with instructions on how to return the item.
   • Step 3: Pack the item securely in its original packaging.
   • Step 4: Ship the item back to us at the address provided.
4. Refunds
   
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will process your refund to your original method of payment. Please note that shipping and handling charges are non-refundable.
   • Refunds will be processed within 7-10 business days of receiving your return.
5. Exchanges
   
   • If you need to exchange an item for a different size, model, or color, please follow the return process above and place a new order for the replacement item.
6. Damaged or Defective Items
   
   • If you receive an item that is damaged or defective, please contact us immediately at 928-774-1969.
   • We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
7. Shipping Costs
   
   • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.
8. Contact Us

   If you have any questions about our return policy, please contact us at:

   Flagstaff Equipment Company
   500 N. Grant St.
   Flagstaff, AZ 86004
   Phone: 928-774-1969